4Media iPhone to Mac Transfer FAQ

General questions:

• Q: what are system requirements for 4Media iPhone to Mac Transfer?

  A: If you want to run 4Media iPhone to Mac Transfer, here's what it takes:  

  • Intel® processor
  • Mac OS X v10.5 - 10.6
  • 512MB RAM
  • 30MB available disk space for installation
  • Super VGA (800×600) resolution, 16-bit graphics card or higher
  • iTunes 8.2 or above version and Internet connection are also needed

• Q: Where can I download 4Media iPhone to Mac Transfer?

  A: You could download 4Media iPhone to Mac Transfer from our official website at http://www.mp4converter.net/iphone-transfer-mac.html .

• Q: How to register to get the full version of 4Media iPhone to Mac Transfer after getting my license code?

  A: First please install the program and run it. Second, click 'Help > Enter License Code…' option to open 'Registration' window. Thirdly, copy and paste your license code and user name in corresponding text boxes to register.

• Q: What could I do by using 4Media iPhone to Mac Transfer?

  A: Here are 3  things you can do:

  • 1. Copy music, movies, photos and other files from iPhone to Mac
  • 2. Transfer local files from Mac to iPhone and iPod
  • 3. Export iPhone music, movies, ringtones and photos to iTunes

• Q: Is it possible to connect several Apple devices simultaneously to share files on my iPhone with my friends?

  A: Yes. After connect your iPhone and other Apple devices to your Mac the computer at one time, the program recognizes them automatically and displays all of their library and playlists on the left directory tree. Choose the files you want to share with your friends, then drag and drop them to target device directly. You can also transfer the checked files to other devices at the same time by clicking 'Copy File(s) to Device(s)' button and selecting 'All Devices' option from the drop-down list.

• Q: How should I do to export photos and videos shot by my Apple device to my computer?

  A: It is quite easy. You just need connect your Apple device with a camera to your Mac, select the DCIM node on the left directory tree and check the needed photos and videos, then click 'Copy File(s) to Computer' button to export them to your Mac.

• Q: I found that iTunes supports to import files from Mac to Apple devices and cannot export files from the device to Mac. Does this program resolve this issue?

  A: Yes. This program can not only support importing files from Mac to Apple devices, but also can copy files from the device to Mac. It is quite easy. Please connect your device to Mac, select the device node from the left list and check the files you want to export to Mac, then click 'Copy File(s) to Computer' button to start exporting.

• Q: When I transfer music to iTunes library, I get a message: Please first check 'Copy files to iTunes Music folder when adding Music to Library' in iTunes advanced setting. What should I do?

  A: You'd better open the Preferences in the menu of Edit in iTunes, and then check the box of 'Copy files to iTunes Music folder when adding Music to Library' there. After that, the problem can be fixed and the program will work for you.

• Q: My iPhone is OK but it seems that it cannot be recognized by your program. What should I do?

  A: If you want to make the transfer of iPhone, you must have it recognized by iTunes first. It means you need open iTunes and connect your iPhone to Mac so that it can be recognized in the iTunes at first. And then, your iPhone will be recognized by our program. You don't need to keep iTunes running while using our program. You just need do this job once for each iPhone on one Mac.

• Q: If I use your program, do I need to keep iTunes installed on my computer?

  A: Yes, you still need iTunes on your Mac. While our program is running, it needs certain data from iTunes, although iTunes itself need not be started while our program is in use. If you remove iTunes from your Mac, Add to iTunes button is grayed out and does not function any more; iPhone will also be not recognized by our program.

• Q: In your program, my recognized iPhone files are less than the original. Why and how can I find the others?

  A: Please check the files on your iPhone with iTunes. Do you have any purchased M4P files imported into iPhone? If it is so, our program will not show those M4P files since they are protected by the license of Apple and not allowed to be transferred.

• Q: I have 300 files in iPhone. But after loading other 200 files into iPhone by your program, it shows only 485 files. Why and where are the other 15 files?

  A: Among the files you imported into the device, if there are two or more files which shared the same name and same duration, only one of them will actually be imported into although our program will show the message that all of them are imported successfully.