Support Center - 4Media Software Studio

4Media Software Studio Support Center

Find the answers about general questions, FAQs and guides.

General Questions

Answers to general questions on purchase,CD-ROM, registration and upgrade etc.

Q: How to purchase your product and how long will I receive the license code after I completing the purchase?

A: Find the product you want on our website - Free download the product to have a try - Click Buy Now button and finish your order - Normally users will receive the license codes by Email immediately after your successful purchase. However, sometimes for some reasons, for example, maybe user's Email service provider rejects Emails from unknown senders, so the codes can not be sent to users. If you have not received your registration information for several hours after your purchase, please send email to our Sales Team sales@mp4converter.net to get assistance. They will find your order information and send your registration information to you soon.

Q: How to register your software?

A: After you purchase the software successfully, you will receive the registration information via Email within one business day. Download the software you bought from our site and run it. Click "Enter License Code..." in Help menu, enter your name and license code in the corresponding box to finish the registration.

Note: since the license code is case-sensitive, please COPY and PASTE the code. And don't add any blank before or after it.

Q: If I want a CD-ROM of the software, what should I do?

A: When you order our product, you can check the option "Add a CD-ROM". You need to pay an extra fee for each CD-ROM. If you live in the US, you are supposed to receive the CD within a week. If not, you are supposed to get it within one month.

Q: Can I have a try before I purchase the product?

A: Of course, you can. Our products can be free tried before purchasing. Download the software you want from our website, and then install it. Please ignore the registration request, and directly click OK button, then you can try it. The trial version is only time-limited but with the full function.

Q: Do I need to re-register after I re-install the software?

A: It depends on whether you have un-installed the software. If you didn’t remove the program from your computer you need not re-register. Once you have un-installed the program, you need to re-register after you re-install the software.

Support Mail

Your ideas and suggestions are always welcome. And we promise to deal with your emails within one business day except weekends and holidays.

sales team: sales@mp4converter.net Technical support: support@mp4converter.net

User Comments

"Great! Your suggestions always do the tricks. I really appreciate the good service and the nice product your guys offered. I will recommend to others."

-- Jacob Mandley